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    Wont load beyond logging in screen

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    43 Posts 10 Posters 2.5k Views
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    • RoweyR Offline
      Rowey
      last edited by

      that work xD

      "The needs of the many outweigh the needs of the few" - Spock

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      • M Offline
        Mroz
        last edited by

        same problem here please help

        1 Reply Last reply Reply Quote 0
        • MarcSpectorM Offline
          MarcSpector
          last edited by MarcSpector

          What if you use another version? For example, this is https://github.com/FAForever/downlords-faf-client/releases/tag/v2021.10.0

          Also please upload the client.log file at: C:\ProgramData\FAForever\logs
          ProgramData is a hidden folder.
          You need to enable the display of hidden folders or insert into the address bar of the explorer.

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          • D Offline
            dreddykruger @MarcSpector
            last edited by

            @marcspector ive tried that link still doesnt work

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            • D Offline
              dreddykruger
              last edited by

              Anyone found out whats causing it yet im so bored i want a game...

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              • MarcSpectorM Offline
                MarcSpector
                last edited by

                I try, but I can't see what the reason is. Have you tried disabling your antivirus and firewall?

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                • D Offline
                  dreddykruger @MarcSpector
                  last edited by

                  @marcspector yeah thats all off it was working one day and not the next

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                  • D Offline
                    dreddykruger
                    last edited by

                    I cant help but think it has something to do with logging in, because a couple of days before this i was in a game and when i exited the game it wanted me to register my details to get back into FAF which i did and got back in and was playing and then couple of days later no access.

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                    • S Offline
                      Sheikah
                      last edited by Sheikah

                      Unfortunately, I cannot see anything in the log you posted that is abnormal. What would be helpful is if you can turn on debug logging and then log in and post that log.

                      To turn on debug logging you need to open your client.prefs file normally found in %USERPROFILE%\AppData\Roaming\Forged Alliance Forever

                      then change

                      "debugLogEnabled" : false
                      

                      to

                      "debugLogEnabled" : true
                      

                      in that file. Then open the client and log in and post the client.log file

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                      • D Offline
                        dreddykruger @Sheikah
                        last edited by

                        @sheikah Screenshot (250).png

                        AmygdalaA 1 Reply Last reply Reply Quote 0
                        • AmygdalaA Offline
                          Amygdala @dreddykruger
                          last edited by

                          @dreddykruger you can open that file with any text editor program

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                          • D Offline
                            dreddykruger @Sheikah
                            last edited by

                            @sheikah client.log

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                            • S Offline
                              Sheikah
                              last edited by

                              @Askaholic for some reason dreddykruger is never getting a response to the ask_session message do you know what might cause that?

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                              • AskaholicA Offline
                                Askaholic
                                last edited by

                                Only thing I can see would be if there was a connection error. Otherwise it should always respond with something.

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                                • S Offline
                                  Sheikah
                                  last edited by

                                  But if it was a connection error that would be reported by the client side connection log and that has nothing there

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                                  • B Offline
                                    BadJohN
                                    last edited by BadJohN

                                    Hello!
                                    After I upgraded to the new version 2021.0.11 I have the same problem - before everything was okay and I could log in without any problems.
                                    I hope you can fix that bug soon- Thanks!
                                    Greetings
                                    John

                                    P.S.: If you still do need moreclient.log logfiles please contact me- no problem!

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                                    • D Offline
                                      dreddykruger @Askaholic
                                      last edited by

                                      @askaholic has it got something to do with login, a couple of days before this happened i left a game i was playing in and went back to lobby to find another game and it had kick me out of FAF and i had a mess around getting back into my account, i got back in but couple of days later this happened.

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                                      • AskaholicA Offline
                                        Askaholic
                                        last edited by

                                        From what Sheikah said it actually happens before the client even can log in. So, it’s really weird. I can’t look at the server logs right now though because our server config has been messed up and only keeps a few hours worth.

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                                        • S Offline
                                          Sheikah
                                          last edited by

                                          I wonder if this is a resurfacing of that old infinite log in bug. Haven't seen that in a while though

                                          D 1 Reply Last reply Reply Quote 0
                                          • D Offline
                                            dreddykruger @Sheikah
                                            last edited by

                                            @sheikah any idea when a new update will be out for the client and i will try downloading it see if it can somehow get rid of the bug

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