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    Wont load beyond logging in screen

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    43 Posts 10 Posters 2.5k Views
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    • MarcSpectorM Offline
      MarcSpector
      last edited by

      I try, but I can't see what the reason is. Have you tried disabling your antivirus and firewall?

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      • D Offline
        dreddykruger @MarcSpector
        last edited by

        @marcspector yeah thats all off it was working one day and not the next

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        • D Offline
          dreddykruger
          last edited by

          I cant help but think it has something to do with logging in, because a couple of days before this i was in a game and when i exited the game it wanted me to register my details to get back into FAF which i did and got back in and was playing and then couple of days later no access.

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          • S Offline
            Sheikah
            last edited by Sheikah

            Unfortunately, I cannot see anything in the log you posted that is abnormal. What would be helpful is if you can turn on debug logging and then log in and post that log.

            To turn on debug logging you need to open your client.prefs file normally found in %USERPROFILE%\AppData\Roaming\Forged Alliance Forever

            then change

            "debugLogEnabled" : false
            

            to

            "debugLogEnabled" : true
            

            in that file. Then open the client and log in and post the client.log file

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            • D Offline
              dreddykruger @Sheikah
              last edited by

              @sheikah Screenshot (250).png

              AmygdalaA 1 Reply Last reply Reply Quote 0
              • AmygdalaA Offline
                Amygdala @dreddykruger
                last edited by

                @dreddykruger you can open that file with any text editor program

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                • D Offline
                  dreddykruger @Sheikah
                  last edited by

                  @sheikah client.log

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                  • S Offline
                    Sheikah
                    last edited by

                    @Askaholic for some reason dreddykruger is never getting a response to the ask_session message do you know what might cause that?

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                    • AskaholicA Offline
                      Askaholic
                      last edited by

                      Only thing I can see would be if there was a connection error. Otherwise it should always respond with something.

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                      • S Offline
                        Sheikah
                        last edited by

                        But if it was a connection error that would be reported by the client side connection log and that has nothing there

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                        • B Offline
                          BadJohN
                          last edited by BadJohN

                          Hello!
                          After I upgraded to the new version 2021.0.11 I have the same problem - before everything was okay and I could log in without any problems.
                          I hope you can fix that bug soon- Thanks!
                          Greetings
                          John

                          P.S.: If you still do need moreclient.log logfiles please contact me- no problem!

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                          • D Offline
                            dreddykruger @Askaholic
                            last edited by

                            @askaholic has it got something to do with login, a couple of days before this happened i left a game i was playing in and went back to lobby to find another game and it had kick me out of FAF and i had a mess around getting back into my account, i got back in but couple of days later this happened.

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                            • AskaholicA Offline
                              Askaholic
                              last edited by

                              From what Sheikah said it actually happens before the client even can log in. So, it’s really weird. I can’t look at the server logs right now though because our server config has been messed up and only keeps a few hours worth.

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                              • S Offline
                                Sheikah
                                last edited by

                                I wonder if this is a resurfacing of that old infinite log in bug. Haven't seen that in a while though

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                                • D Offline
                                  dreddykruger @Sheikah
                                  last edited by

                                  @sheikah any idea when a new update will be out for the client and i will try downloading it see if it can somehow get rid of the bug

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                                  • S Offline
                                    Sheikah
                                    last edited by

                                    You can try the alpha-1 that is out here https://github.com/FAForever/downlords-faf-client/releases/tag/v2021.12.0-alpha-1

                                    D 2 Replies Last reply Reply Quote 0
                                    • D Offline
                                      dreddykruger @Sheikah
                                      last edited by

                                      @sheikah no it hasnt worked still, maybe if you delete my account see if i can get in if i setup a new account maybe?

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                                      • D Offline
                                        dreddykruger @Sheikah
                                        last edited by

                                        @sheikah advice on where to go from here, the rig i am on only cost cheap and i can buy another cheap office rig if thats going to run the game, if i log in on someones elses computer with my steam account would that maybe worth a try before i go down the route of buying another PC?

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                                        • S Offline
                                          Sheikah
                                          last edited by

                                          Unfortunately this is some very weird server client communication bug that we have to figure out that seems to only be happening specifically for you or a very small number of people

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                                          • D Offline
                                            dreddykruger
                                            last edited by

                                            Cant you just delete my account and i try starting again, ill order another pc if that will work i only play quake and this mainly so i need it back on....

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