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    Scheduled Pinned Locked Moved FAF support (client and account issues)
    43 Posts 10 Posters 2.5k Views
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    • RoweyR Offline
      Rowey
      last edited by

      you can use Pastebin https://pastebin.com/ if you copy it their it will give you a link you can copy here

      "The needs of the many outweigh the needs of the few" - Spock

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      • D Offline
        dreddykruger @Rowey
        last edited by

        @rowey eeH0b7Ga.txt
        Can i just post it like this

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        • RoweyR Offline
          Rowey
          last edited by

          that work xD

          "The needs of the many outweigh the needs of the few" - Spock

          1 Reply Last reply Reply Quote 0
          • M Offline
            Mroz
            last edited by

            same problem here please help

            1 Reply Last reply Reply Quote 0
            • MarcSpectorM Offline
              MarcSpector
              last edited by MarcSpector

              What if you use another version? For example, this is https://github.com/FAForever/downlords-faf-client/releases/tag/v2021.10.0

              Also please upload the client.log file at: C:\ProgramData\FAForever\logs
              ProgramData is a hidden folder.
              You need to enable the display of hidden folders or insert into the address bar of the explorer.

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              • D Offline
                dreddykruger @MarcSpector
                last edited by

                @marcspector ive tried that link still doesnt work

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                • D Offline
                  dreddykruger
                  last edited by

                  Anyone found out whats causing it yet im so bored i want a game...

                  1 Reply Last reply Reply Quote 0
                  • MarcSpectorM Offline
                    MarcSpector
                    last edited by

                    I try, but I can't see what the reason is. Have you tried disabling your antivirus and firewall?

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                    • D Offline
                      dreddykruger @MarcSpector
                      last edited by

                      @marcspector yeah thats all off it was working one day and not the next

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                      • D Offline
                        dreddykruger
                        last edited by

                        I cant help but think it has something to do with logging in, because a couple of days before this i was in a game and when i exited the game it wanted me to register my details to get back into FAF which i did and got back in and was playing and then couple of days later no access.

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                        • S Offline
                          Sheikah
                          last edited by Sheikah

                          Unfortunately, I cannot see anything in the log you posted that is abnormal. What would be helpful is if you can turn on debug logging and then log in and post that log.

                          To turn on debug logging you need to open your client.prefs file normally found in %USERPROFILE%\AppData\Roaming\Forged Alliance Forever

                          then change

                          "debugLogEnabled" : false
                          

                          to

                          "debugLogEnabled" : true
                          

                          in that file. Then open the client and log in and post the client.log file

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                          • D Offline
                            dreddykruger @Sheikah
                            last edited by

                            @sheikah Screenshot (250).png

                            AmygdalaA 1 Reply Last reply Reply Quote 0
                            • AmygdalaA Offline
                              Amygdala @dreddykruger
                              last edited by

                              @dreddykruger you can open that file with any text editor program

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                              • D Offline
                                dreddykruger @Sheikah
                                last edited by

                                @sheikah client.log

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                                • S Offline
                                  Sheikah
                                  last edited by

                                  @Askaholic for some reason dreddykruger is never getting a response to the ask_session message do you know what might cause that?

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                                  • AskaholicA Offline
                                    Askaholic
                                    last edited by

                                    Only thing I can see would be if there was a connection error. Otherwise it should always respond with something.

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                                    • S Offline
                                      Sheikah
                                      last edited by

                                      But if it was a connection error that would be reported by the client side connection log and that has nothing there

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                                      • B Offline
                                        BadJohN
                                        last edited by BadJohN

                                        Hello!
                                        After I upgraded to the new version 2021.0.11 I have the same problem - before everything was okay and I could log in without any problems.
                                        I hope you can fix that bug soon- Thanks!
                                        Greetings
                                        John

                                        P.S.: If you still do need moreclient.log logfiles please contact me- no problem!

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                                        • D Offline
                                          dreddykruger @Askaholic
                                          last edited by

                                          @askaholic has it got something to do with login, a couple of days before this happened i left a game i was playing in and went back to lobby to find another game and it had kick me out of FAF and i had a mess around getting back into my account, i got back in but couple of days later this happened.

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                                          • AskaholicA Offline
                                            Askaholic
                                            last edited by

                                            From what Sheikah said it actually happens before the client even can log in. So, it’s really weird. I can’t look at the server logs right now though because our server config has been messed up and only keeps a few hours worth.

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