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    Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.

    Scheduled Pinned Locked Moved Game Issues and Gameplay questions
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    • A Offline
      AnOfficeStapler
      last edited by

      Update: Windowed mode did not fix it.

      1 Reply Last reply Reply Quote 0
      • A Offline
        AnOfficeStapler
        last edited by

        Update 2: It is just me that is crashing. Whether I'm host or not I crash the multiplayer lobby.

        1 Reply Last reply Reply Quote 0
        • speed2S Offline
          speed2
          last edited by

          Try to update or reinstall your audio driver and set output to stereo.

          A 1 Reply Last reply Reply Quote 1
          • A Offline
            AnOfficeStapler @speed2
            last edited by

            @speed2 I will get back to you on this when I'm available to try it.

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            • GiebmasseG Offline
              Giebmasse Team Lead
              last edited by

              You can also try to delete these folders:

              C:\ProgramData\FAForever\gamedata
              C:\ProgramData\FAForever\cache
              

              Then ofcourse reinstall the main game, update your drivers etc. regular troubleshooting.

              A 2 Replies Last reply Reply Quote 1
              • A Offline
                AnOfficeStapler @Giebmasse
                last edited by

                @Giebmasse Trying these now. The aforementioned audio driver fix from speed2 did not work.

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                • A Offline
                  AnOfficeStapler @Giebmasse
                  last edited by AnOfficeStapler

                  @Giebmasse Update. Drivers are updated, game is reinstalled and i tried deleting those folders. Nothing worked. Although worth noting that the crash log is slightly different this time, i think. Crashlog2.txt

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                  • Pearl12P Offline
                    Pearl12
                    last edited by

                    Are you using any mods?

                    Are you comfortable posting your dxdiag as well?
                    https://mtgo-support.wizards.com/hc/en-us/articles/360000972706-Creating-a-DxDiag-File

                    A 1 Reply Last reply Reply Quote 1
                    • GiebmasseG Offline
                      Giebmasse Team Lead
                      last edited by

                      Might be worth looking into general PC stability then, memtest etc.

                      1 Reply Last reply Reply Quote 1
                      • deletethisD Offline
                        deletethis
                        last edited by deletethis

                        It still looks like an audio issue to me, one of your last lines in the crashlog says "warning: SND: Error playing cue 1 on bank 5 [music]". You'll notice it's the same as the ones you were getting in the previous crashlog.

                        Are you -REALLY- sure you have configured your audio as stereo under windows and not as
                        5.1/7.1/surround/whatever?

                        Try looking up your error on google, you'll get some more insights and tips.

                        It might be a device incompatibility, or it might be because you are plugging it through USB instead of the audio jack, or it might be the device-specific software giving problems (try closing it or double check the settings there).

                        One of the discussions that you will find mentions deleting the music files from the game as a "fix", you might want to try that (make sure to make a backup just in case, so you won't have to redownload/reinstall).

                        A 1 Reply Last reply Reply Quote 1
                        • S Offline
                          Sprouto
                          last edited by

                          This is definitely a sound configuration issue - the final message in that crashlog that refers to the XACT issue, confirms it.

                          A 1 Reply Last reply Reply Quote 1
                          • A Offline
                            AnOfficeStapler @deletethis
                            last edited by

                            @deletethis It's always been set to stereo so I never tried changing it to something else and back to Stereo. I can try testing it when I'm available again. I use regular headphones plugged into the audio jack of my PC. I'll definitely try deleting the music files too when I'm available again. I'll keep you updated.

                            5.JPG

                            tatsuT 1 Reply Last reply Reply Quote 0
                            • A Offline
                              AnOfficeStapler @Sprouto
                              last edited by

                              @Sprouto I'm glad it's narrowed down to that at least. I can try reinstalling audio drivers again when I'm available. But my speaker's configuration has always been set to stereo. I've never changed it.

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                              • A Offline
                                AnOfficeStapler @Pearl12
                                last edited by

                                @Pearl12 The only mod I've used, if it counts, is Nomads, but the problem has been happening before and after I've installed Nomads, and after I reinstalled the game.

                                I'll post my dxdiag if we run out of ideas but from the looks of it. It's a sound issue at the very least.

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                                • S Offline
                                  Sprouto
                                  last edited by

                                  To confirm the diagnosis, use the /nosound switch in your command line - this will disable all sound - and confirm if it's a sound issue that's causing the crashing. Another source of possible sound issues is the additional audio devices that get sometimes get installed with various devices (ie. - monitors with speakers in them, discrete sound cards). Review your audio devices - and disable any that you don't use - or cannot identify - essentially insuring that only your speaker system and/or your headset - are the only ones enabled. We have often seen surround sound headsets cause this issue.

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                                  • A Offline
                                    AnOfficeStapler
                                    last edited by

                                    Alright. Deleting the music files in the game folder seemed to fix the issue. Was able to get a 2 hour game in and finish it. Thank you everyone for the help.

                                    Z 1 Reply Last reply Reply Quote 0
                                    • UvesoU Offline
                                      Uveso
                                      last edited by

                                      You could also set the volume for music to 0. this would also stop the music from playing.
                                      (its disabled with 0 volume set)

                                      but nice to hear thats working now 🙂

                                      1 Reply Last reply Reply Quote 0
                                      • tatsuT Offline
                                        tatsu @AnOfficeStapler
                                        last edited by

                                        @AnOfficeStapler said in Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.:

                                        5.JPG

                                        Try 16bit 44100 Hz

                                        6d781a57-cd29-41e0-8ce9-080120b32010-image.png

                                        https://filestore.community.support.microsoft.com/api/images/e7649206-1199-49d9-81ef-a0c6b2b86c4f

                                        How to setup FAF on linux

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                                        • Z Offline
                                          zwierzak @AnOfficeStapler
                                          last edited by

                                          @AnOfficeStapler said in Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.:

                                          Deleting the music files in the game folder seemed to fix the issue.

                                          Which files did you delete exactly? I seem to have the same problem (game freezes on exiting and sometimes crashes while playing/watching) and couldn't fix it with drivers. It's a fresh install of Windows anyway; only a few hours old.

                                          Disabling all audio devices prevents the crashes.
                                          Removing the whole "sounds" folder also prevents the crashes.
                                          Playing FA without any audio isn't that much fun though. 🙂

                                          Setting music volume to 0 does not prevent the crashes for me.

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                                          • Z Offline
                                            zwierzak
                                            last edited by zwierzak

                                            OH. MY. GOD.

                                            I actually found a solution.

                                            After countless hours of trial and error.
                                            After trying every conceivable sound setting.
                                            After trying various audio devices and configurations.
                                            After restoring to restore points.
                                            After reinstalling every single driver.
                                            After reinstalling every piece of software involved.
                                            After reinstalling Windows.
                                            After reading basically half of the internet.

                                            And the solution for me was.... don't run Forged Alliance from the C drive (which is a fast internal SSD).

                                            Yes, I'm serious. It IS an audio issue though; the crashes happen in xactengine2_9.dll and the FA log clearly shows the XACT audio errors. But moving the Forged Alliance directory to an external SSD fixed the issues.

                                            Not sure if it's because the internal SSD is too fast (resulting in a timing problem) or because it's the boot drive or because something else entirely.

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