FAForever Forums
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Login

    Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.

    Scheduled Pinned Locked Moved Game Issues and Gameplay questions
    25 Posts 9 Posters 1.8k Views 1 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • GiebmasseG Offline
      Giebmasse Team Lead
      last edited by

      Do you get a crash message or does it just freeze? Try to play separately to find out which one of you have the issue.
      As a general tip game likes to crash more often if you have it in fullscreen mode, I recommend using windowed mode.

      A 1 Reply Last reply Reply Quote 1
      • A Offline
        AnOfficeStapler @Giebmasse
        last edited by

        @Giebmasse Theres no error message when the game freezes. The log appears in a separate window though and the game becomes inaccessible and has to be closed with task manager.

        1 Reply Last reply Reply Quote 0
        • A Offline
          AnOfficeStapler
          last edited by

          Update: Windowed mode did not fix it.

          1 Reply Last reply Reply Quote 0
          • A Offline
            AnOfficeStapler
            last edited by

            Update 2: It is just me that is crashing. Whether I'm host or not I crash the multiplayer lobby.

            1 Reply Last reply Reply Quote 0
            • speed2S Offline
              speed2
              last edited by

              Try to update or reinstall your audio driver and set output to stereo.

              A 1 Reply Last reply Reply Quote 1
              • A Offline
                AnOfficeStapler @speed2
                last edited by

                @speed2 I will get back to you on this when I'm available to try it.

                1 Reply Last reply Reply Quote 0
                • GiebmasseG Offline
                  Giebmasse Team Lead
                  last edited by

                  You can also try to delete these folders:

                  C:\ProgramData\FAForever\gamedata
                  C:\ProgramData\FAForever\cache
                  

                  Then ofcourse reinstall the main game, update your drivers etc. regular troubleshooting.

                  A 2 Replies Last reply Reply Quote 1
                  • A Offline
                    AnOfficeStapler @Giebmasse
                    last edited by

                    @Giebmasse Trying these now. The aforementioned audio driver fix from speed2 did not work.

                    1 Reply Last reply Reply Quote 0
                    • A Offline
                      AnOfficeStapler @Giebmasse
                      last edited by AnOfficeStapler

                      @Giebmasse Update. Drivers are updated, game is reinstalled and i tried deleting those folders. Nothing worked. Although worth noting that the crash log is slightly different this time, i think. Crashlog2.txt

                      1 Reply Last reply Reply Quote 0
                      • Pearl12P Offline
                        Pearl12
                        last edited by

                        Are you using any mods?

                        Are you comfortable posting your dxdiag as well?
                        https://mtgo-support.wizards.com/hc/en-us/articles/360000972706-Creating-a-DxDiag-File

                        A 1 Reply Last reply Reply Quote 1
                        • GiebmasseG Offline
                          Giebmasse Team Lead
                          last edited by

                          Might be worth looking into general PC stability then, memtest etc.

                          1 Reply Last reply Reply Quote 1
                          • deletethisD Offline
                            deletethis
                            last edited by deletethis

                            It still looks like an audio issue to me, one of your last lines in the crashlog says "warning: SND: Error playing cue 1 on bank 5 [music]". You'll notice it's the same as the ones you were getting in the previous crashlog.

                            Are you -REALLY- sure you have configured your audio as stereo under windows and not as
                            5.1/7.1/surround/whatever?

                            Try looking up your error on google, you'll get some more insights and tips.

                            It might be a device incompatibility, or it might be because you are plugging it through USB instead of the audio jack, or it might be the device-specific software giving problems (try closing it or double check the settings there).

                            One of the discussions that you will find mentions deleting the music files from the game as a "fix", you might want to try that (make sure to make a backup just in case, so you won't have to redownload/reinstall).

                            A 1 Reply Last reply Reply Quote 1
                            • S Offline
                              Sprouto
                              last edited by

                              This is definitely a sound configuration issue - the final message in that crashlog that refers to the XACT issue, confirms it.

                              A 1 Reply Last reply Reply Quote 1
                              • A Offline
                                AnOfficeStapler @deletethis
                                last edited by

                                @deletethis It's always been set to stereo so I never tried changing it to something else and back to Stereo. I can try testing it when I'm available again. I use regular headphones plugged into the audio jack of my PC. I'll definitely try deleting the music files too when I'm available again. I'll keep you updated.

                                5.JPG

                                tatsuT 1 Reply Last reply Reply Quote 0
                                • A Offline
                                  AnOfficeStapler @Sprouto
                                  last edited by

                                  @Sprouto I'm glad it's narrowed down to that at least. I can try reinstalling audio drivers again when I'm available. But my speaker's configuration has always been set to stereo. I've never changed it.

                                  1 Reply Last reply Reply Quote 0
                                  • A Offline
                                    AnOfficeStapler @Pearl12
                                    last edited by

                                    @Pearl12 The only mod I've used, if it counts, is Nomads, but the problem has been happening before and after I've installed Nomads, and after I reinstalled the game.

                                    I'll post my dxdiag if we run out of ideas but from the looks of it. It's a sound issue at the very least.

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      Sprouto
                                      last edited by

                                      To confirm the diagnosis, use the /nosound switch in your command line - this will disable all sound - and confirm if it's a sound issue that's causing the crashing. Another source of possible sound issues is the additional audio devices that get sometimes get installed with various devices (ie. - monitors with speakers in them, discrete sound cards). Review your audio devices - and disable any that you don't use - or cannot identify - essentially insuring that only your speaker system and/or your headset - are the only ones enabled. We have often seen surround sound headsets cause this issue.

                                      1 Reply Last reply Reply Quote 0
                                      • A Offline
                                        AnOfficeStapler
                                        last edited by

                                        Alright. Deleting the music files in the game folder seemed to fix the issue. Was able to get a 2 hour game in and finish it. Thank you everyone for the help.

                                        Z 1 Reply Last reply Reply Quote 0
                                        • UvesoU Offline
                                          Uveso
                                          last edited by

                                          You could also set the volume for music to 0. this would also stop the music from playing.
                                          (its disabled with 0 volume set)

                                          but nice to hear thats working now 🙂

                                          1 Reply Last reply Reply Quote 0
                                          • tatsuT Offline
                                            tatsu @AnOfficeStapler
                                            last edited by

                                            @AnOfficeStapler said in Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.:

                                            5.JPG

                                            Try 16bit 44100 Hz

                                            6d781a57-cd29-41e0-8ce9-080120b32010-image.png

                                            https://filestore.community.support.microsoft.com/api/images/e7649206-1199-49d9-81ef-a0c6b2b86c4f

                                            How to setup FAF on linux

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post