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    Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.

    Scheduled Pinned Locked Moved Game Issues and Gameplay questions
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    • A Offline
      AnOfficeStapler @Giebmasse
      last edited by

      @Giebmasse Theres no error message when the game freezes. The log appears in a separate window though and the game becomes inaccessible and has to be closed with task manager.

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      • A Offline
        AnOfficeStapler
        last edited by

        Update: Windowed mode did not fix it.

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        • A Offline
          AnOfficeStapler
          last edited by

          Update 2: It is just me that is crashing. Whether I'm host or not I crash the multiplayer lobby.

          1 Reply Last reply Reply Quote 0
          • speed2S Offline
            speed2
            last edited by

            Try to update or reinstall your audio driver and set output to stereo.

            A 1 Reply Last reply Reply Quote 1
            • A Offline
              AnOfficeStapler @speed2
              last edited by

              @speed2 I will get back to you on this when I'm available to try it.

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              • GiebmasseG Offline
                Giebmasse Team Lead
                last edited by

                You can also try to delete these folders:

                C:\ProgramData\FAForever\gamedata
                C:\ProgramData\FAForever\cache
                

                Then ofcourse reinstall the main game, update your drivers etc. regular troubleshooting.

                A 2 Replies Last reply Reply Quote 1
                • A Offline
                  AnOfficeStapler @Giebmasse
                  last edited by

                  @Giebmasse Trying these now. The aforementioned audio driver fix from speed2 did not work.

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                  • A Offline
                    AnOfficeStapler @Giebmasse
                    last edited by AnOfficeStapler

                    @Giebmasse Update. Drivers are updated, game is reinstalled and i tried deleting those folders. Nothing worked. Although worth noting that the crash log is slightly different this time, i think. Crashlog2.txt

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                    • Pearl12P Offline
                      Pearl12
                      last edited by

                      Are you using any mods?

                      Are you comfortable posting your dxdiag as well?
                      https://mtgo-support.wizards.com/hc/en-us/articles/360000972706-Creating-a-DxDiag-File

                      A 1 Reply Last reply Reply Quote 1
                      • GiebmasseG Offline
                        Giebmasse Team Lead
                        last edited by

                        Might be worth looking into general PC stability then, memtest etc.

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                        • deletethisD Offline
                          deletethis
                          last edited by deletethis

                          It still looks like an audio issue to me, one of your last lines in the crashlog says "warning: SND: Error playing cue 1 on bank 5 [music]". You'll notice it's the same as the ones you were getting in the previous crashlog.

                          Are you -REALLY- sure you have configured your audio as stereo under windows and not as
                          5.1/7.1/surround/whatever?

                          Try looking up your error on google, you'll get some more insights and tips.

                          It might be a device incompatibility, or it might be because you are plugging it through USB instead of the audio jack, or it might be the device-specific software giving problems (try closing it or double check the settings there).

                          One of the discussions that you will find mentions deleting the music files from the game as a "fix", you might want to try that (make sure to make a backup just in case, so you won't have to redownload/reinstall).

                          A 1 Reply Last reply Reply Quote 1
                          • S Offline
                            Sprouto
                            last edited by

                            This is definitely a sound configuration issue - the final message in that crashlog that refers to the XACT issue, confirms it.

                            A 1 Reply Last reply Reply Quote 1
                            • A Offline
                              AnOfficeStapler @deletethis
                              last edited by

                              @deletethis It's always been set to stereo so I never tried changing it to something else and back to Stereo. I can try testing it when I'm available again. I use regular headphones plugged into the audio jack of my PC. I'll definitely try deleting the music files too when I'm available again. I'll keep you updated.

                              5.JPG

                              tatsuT 1 Reply Last reply Reply Quote 0
                              • A Offline
                                AnOfficeStapler @Sprouto
                                last edited by

                                @Sprouto I'm glad it's narrowed down to that at least. I can try reinstalling audio drivers again when I'm available. But my speaker's configuration has always been set to stereo. I've never changed it.

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                                • A Offline
                                  AnOfficeStapler @Pearl12
                                  last edited by

                                  @Pearl12 The only mod I've used, if it counts, is Nomads, but the problem has been happening before and after I've installed Nomads, and after I reinstalled the game.

                                  I'll post my dxdiag if we run out of ideas but from the looks of it. It's a sound issue at the very least.

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                                  • S Offline
                                    Sprouto
                                    last edited by

                                    To confirm the diagnosis, use the /nosound switch in your command line - this will disable all sound - and confirm if it's a sound issue that's causing the crashing. Another source of possible sound issues is the additional audio devices that get sometimes get installed with various devices (ie. - monitors with speakers in them, discrete sound cards). Review your audio devices - and disable any that you don't use - or cannot identify - essentially insuring that only your speaker system and/or your headset - are the only ones enabled. We have often seen surround sound headsets cause this issue.

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                                    • A Offline
                                      AnOfficeStapler
                                      last edited by

                                      Alright. Deleting the music files in the game folder seemed to fix the issue. Was able to get a 2 hour game in and finish it. Thank you everyone for the help.

                                      Z 1 Reply Last reply Reply Quote 0
                                      • UvesoU Offline
                                        Uveso
                                        last edited by

                                        You could also set the volume for music to 0. this would also stop the music from playing.
                                        (its disabled with 0 volume set)

                                        but nice to hear thats working now 🙂

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                                        • tatsuT Offline
                                          tatsu @AnOfficeStapler
                                          last edited by

                                          @AnOfficeStapler said in Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.:

                                          5.JPG

                                          Try 16bit 44100 Hz

                                          6d781a57-cd29-41e0-8ce9-080120b32010-image.png

                                          https://filestore.community.support.microsoft.com/api/images/e7649206-1199-49d9-81ef-a0c6b2b86c4f

                                          How to setup FAF on linux

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                                          • Z Offline
                                            zwierzak @AnOfficeStapler
                                            last edited by

                                            @AnOfficeStapler said in Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.:

                                            Deleting the music files in the game folder seemed to fix the issue.

                                            Which files did you delete exactly? I seem to have the same problem (game freezes on exiting and sometimes crashes while playing/watching) and couldn't fix it with drivers. It's a fresh install of Windows anyway; only a few hours old.

                                            Disabling all audio devices prevents the crashes.
                                            Removing the whole "sounds" folder also prevents the crashes.
                                            Playing FA without any audio isn't that much fun though. 🙂

                                            Setting music volume to 0 does not prevent the crashes for me.

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