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    Wont load beyond logging in screen

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    43 Posts 10 Posters 2.5k Views
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    • D Offline
      dreddykruger
      last edited by

      I cant help but think it has something to do with logging in, because a couple of days before this i was in a game and when i exited the game it wanted me to register my details to get back into FAF which i did and got back in and was playing and then couple of days later no access.

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      • S Offline
        Sheikah
        last edited by Sheikah

        Unfortunately, I cannot see anything in the log you posted that is abnormal. What would be helpful is if you can turn on debug logging and then log in and post that log.

        To turn on debug logging you need to open your client.prefs file normally found in %USERPROFILE%\AppData\Roaming\Forged Alliance Forever

        then change

        "debugLogEnabled" : false
        

        to

        "debugLogEnabled" : true
        

        in that file. Then open the client and log in and post the client.log file

        D 2 Replies Last reply Reply Quote 0
        • D Offline
          dreddykruger @Sheikah
          last edited by

          @sheikah Screenshot (250).png

          AmygdalaA 1 Reply Last reply Reply Quote 0
          • AmygdalaA Offline
            Amygdala @dreddykruger
            last edited by

            @dreddykruger you can open that file with any text editor program

            1 Reply Last reply Reply Quote 0
            • D Offline
              dreddykruger @Sheikah
              last edited by

              @sheikah client.log

              1 Reply Last reply Reply Quote 0
              • S Offline
                Sheikah
                last edited by

                @Askaholic for some reason dreddykruger is never getting a response to the ask_session message do you know what might cause that?

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                • AskaholicA Offline
                  Askaholic
                  last edited by

                  Only thing I can see would be if there was a connection error. Otherwise it should always respond with something.

                  D 1 Reply Last reply Reply Quote 0
                  • S Offline
                    Sheikah
                    last edited by

                    But if it was a connection error that would be reported by the client side connection log and that has nothing there

                    1 Reply Last reply Reply Quote 0
                    • B Offline
                      BadJohN
                      last edited by BadJohN

                      Hello!
                      After I upgraded to the new version 2021.0.11 I have the same problem - before everything was okay and I could log in without any problems.
                      I hope you can fix that bug soon- Thanks!
                      Greetings
                      John

                      P.S.: If you still do need moreclient.log logfiles please contact me- no problem!

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                      • D Offline
                        dreddykruger @Askaholic
                        last edited by

                        @askaholic has it got something to do with login, a couple of days before this happened i left a game i was playing in and went back to lobby to find another game and it had kick me out of FAF and i had a mess around getting back into my account, i got back in but couple of days later this happened.

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                        • AskaholicA Offline
                          Askaholic
                          last edited by

                          From what Sheikah said it actually happens before the client even can log in. So, it’s really weird. I can’t look at the server logs right now though because our server config has been messed up and only keeps a few hours worth.

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                          • S Offline
                            Sheikah
                            last edited by

                            I wonder if this is a resurfacing of that old infinite log in bug. Haven't seen that in a while though

                            D 1 Reply Last reply Reply Quote 0
                            • D Offline
                              dreddykruger @Sheikah
                              last edited by

                              @sheikah any idea when a new update will be out for the client and i will try downloading it see if it can somehow get rid of the bug

                              1 Reply Last reply Reply Quote 0
                              • S Offline
                                Sheikah
                                last edited by

                                You can try the alpha-1 that is out here https://github.com/FAForever/downlords-faf-client/releases/tag/v2021.12.0-alpha-1

                                D 2 Replies Last reply Reply Quote 0
                                • D Offline
                                  dreddykruger @Sheikah
                                  last edited by

                                  @sheikah no it hasnt worked still, maybe if you delete my account see if i can get in if i setup a new account maybe?

                                  1 Reply Last reply Reply Quote 0
                                  • D Offline
                                    dreddykruger @Sheikah
                                    last edited by

                                    @sheikah advice on where to go from here, the rig i am on only cost cheap and i can buy another cheap office rig if thats going to run the game, if i log in on someones elses computer with my steam account would that maybe worth a try before i go down the route of buying another PC?

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                                    • S Offline
                                      Sheikah
                                      last edited by

                                      Unfortunately this is some very weird server client communication bug that we have to figure out that seems to only be happening specifically for you or a very small number of people

                                      1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        dreddykruger
                                        last edited by

                                        Cant you just delete my account and i try starting again, ill order another pc if that will work i only play quake and this mainly so i need it back on....

                                        1 Reply Last reply Reply Quote 0
                                        • Eternal-E Offline
                                          Eternal-
                                          last edited by Eternal-

                                          Try this client @dreddykruger
                                          https://github.com/FAForever/client/releases/download/0.20.1/Forged.Alliance.Forever-0.20.1-win32.msi

                                          Profile | Eternal MOD pack | Check new client

                                          D 1 Reply Last reply Reply Quote 1
                                          • D Offline
                                            dreddykruger @Eternal-
                                            last edited by

                                            @eternal dude you got it working im so happy im in lobby now it looks hella different than what it did just a month or so ago but im so happy thank you.....

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