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    connection problem

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    17 Posts 4 Posters 940 Views
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    • MostLostNoobM Offline
      MostLostNoob @zhanghm18
      last edited by

      @zhanghm18 You should be able to click the blue Reply button:

      2538055f-52fe-4f98-837d-182934eaae6b-image.png

      Then click the Upload File button to add both the client.log & the game_21xxxxxx.log files:

      c89e7b41-f966-4037-8875-768f84cc8bc6-image.png

      Z 1 Reply Last reply Reply Quote 0
      • MostLostNoobM Offline
        MostLostNoob @zhanghm18
        last edited by

        @zhanghm18 As magge stated, try using a different connection type. Ethernet would be best, but Power Line also works well.

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        • Z Offline
          zhanghm18 @MostLostNoob
          last edited by

          @mostlostnoob But now the problem is that I can't log in to the client againcc18deb0-f311-4c73-88e7-e5341e620add-图片.png

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          • Z Offline
            zhanghm18
            last edited by

            client.log
            advanced-ice-adapter.log
            irc.log
            ice-adapter.log

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            • Z Offline
              zhanghm18 @zhanghm18
              last edited by

              c9dbf984-feaa-4326-9c6b-941c4390d730-图片.png

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              • Z Offline
                zhanghm18
                last edited by

                client.log

                advanced-ice-adapter.log

                ice-adapter.log

                irc.log

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                • maggeM Offline
                  magge Global Moderator
                  last edited by

                  In my opinion, there are two big possibilities - Your security software is blocking something, or your provider is blocking something.

                  Maybe you can narrow it down even further by trying a VPN from another country. (EU or USA preferred)

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                  • Z Offline
                    zhanghm18 @magge
                    last edited by

                    @magge I am using VPN. Still no help

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                    • maggeM Offline
                      magge Global Moderator
                      last edited by

                      Have you disabled any security software as well? If it still doesn't work, then I am unfortunately out of ideas. Maybe as last resort reinstall everything.

                      If you know any IT savvy guy in real life, maybe he/she can take a look at the PC.

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                      • S Offline
                        Sheikah
                        last edited by Sheikah

                        From the logs it looks like your server is trying to connect to localhost 127.0.0.1:80 as if it is the lobby server which won't work. So maybe your host resolution.

                        From your screenshot it also looks like your client is unable to download the remote config from https://content.faforever.com/dfc-config.json for some ssl reason so it seems like maybe something is wrong with your DNS situation or something

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