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    connection problem

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    17 Posts 4 Posters 940 Views
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    • Z Offline
      zhanghm18 @MostLostNoob
      last edited by zhanghm18

      @mostlostnoob How do I share these files when I have link problems again? I didn't find the button you were talking about.
      Maybe I can upload the file in this post?

      MostLostNoobM 2 Replies Last reply Reply Quote 0
      • MostLostNoobM Offline
        MostLostNoob @zhanghm18
        last edited by

        @zhanghm18 You should be able to click the blue Reply button:

        2538055f-52fe-4f98-837d-182934eaae6b-image.png

        Then click the Upload File button to add both the client.log & the game_21xxxxxx.log files:

        c89e7b41-f966-4037-8875-768f84cc8bc6-image.png

        Z 1 Reply Last reply Reply Quote 0
        • MostLostNoobM Offline
          MostLostNoob @zhanghm18
          last edited by

          @zhanghm18 As magge stated, try using a different connection type. Ethernet would be best, but Power Line also works well.

          1 Reply Last reply Reply Quote 0
          • Z Offline
            zhanghm18 @MostLostNoob
            last edited by

            @mostlostnoob But now the problem is that I can't log in to the client againcc18deb0-f311-4c73-88e7-e5341e620add-图片.png

            Z 1 Reply Last reply Reply Quote 0
            • Z Offline
              zhanghm18
              last edited by

              client.log
              advanced-ice-adapter.log
              irc.log
              ice-adapter.log

              1 Reply Last reply Reply Quote 0
              • Z Offline
                zhanghm18 @zhanghm18
                last edited by

                c9dbf984-feaa-4326-9c6b-941c4390d730-图片.png

                1 Reply Last reply Reply Quote 0
                • Z Offline
                  zhanghm18
                  last edited by

                  client.log

                  advanced-ice-adapter.log

                  ice-adapter.log

                  irc.log

                  1 Reply Last reply Reply Quote 0
                  • maggeM Offline
                    magge Global Moderator
                    last edited by

                    In my opinion, there are two big possibilities - Your security software is blocking something, or your provider is blocking something.

                    Maybe you can narrow it down even further by trying a VPN from another country. (EU or USA preferred)

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                    Z 1 Reply Last reply Reply Quote 0
                    • Z Offline
                      zhanghm18 @magge
                      last edited by

                      @magge I am using VPN. Still no help

                      1 Reply Last reply Reply Quote 0
                      • maggeM Offline
                        magge Global Moderator
                        last edited by

                        Have you disabled any security software as well? If it still doesn't work, then I am unfortunately out of ideas. Maybe as last resort reinstall everything.

                        If you know any IT savvy guy in real life, maybe he/she can take a look at the PC.

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                        • S Offline
                          Sheikah
                          last edited by Sheikah

                          From the logs it looks like your server is trying to connect to localhost 127.0.0.1:80 as if it is the lobby server which won't work. So maybe your host resolution.

                          From your screenshot it also looks like your client is unable to download the remote config from https://content.faforever.com/dfc-config.json for some ssl reason so it seems like maybe something is wrong with your DNS situation or something

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