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    connection problem

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    17 Posts 4 Posters 836 Views
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    • Z Offline
      zhanghm18 @magge
      last edited by

      @magge However, when I used the older version of client, I did not have such frequent link problems

      MostLostNoobM 1 Reply Last reply Reply Quote 0
      • MostLostNoobM Offline
        MostLostNoob @zhanghm18
        last edited by MostLostNoob

        @zhanghm18 In the FAF client, go to the top left menu > Settings:

        1. General > Write ICE Log File > check,
        2. Forged Alliance Forever > Use FAF Debugger when starting Forged Alliance > check > click "Get the latest version of the debugger",
        3. Allow the ICE adapter to use IPv6 > unchecked,
        4. Preferred Coturns for ICE > select only Global,

        Next, quit the client (check Task Manager). Once it's completely closed, open the client again & play.

        The next time you join a game & have connection issues, please click the Reply button at the bottom between the 👁 (View) icon & the "Mark unread" button. Next, go to client > top left menu > Show logs folder > logs > sort by Date Modified, then drag/drop these files into the Reply message window so those that can help (not me) have that data to look at:

        1. client.log file (the Text Document file without the date),
        2. ice-adapter.log & advanced-ice-adapter.log (both in a separate folder)
        Z 1 Reply Last reply Reply Quote 0
        • Z Offline
          zhanghm18 @MostLostNoob
          last edited by zhanghm18

          @mostlostnoob How do I share these files when I have link problems again? I didn't find the button you were talking about.
          Maybe I can upload the file in this post?

          MostLostNoobM 2 Replies Last reply Reply Quote 0
          • MostLostNoobM Offline
            MostLostNoob @zhanghm18
            last edited by

            @zhanghm18 You should be able to click the blue Reply button:

            2538055f-52fe-4f98-837d-182934eaae6b-image.png

            Then click the Upload File button to add both the client.log & the game_21xxxxxx.log files:

            c89e7b41-f966-4037-8875-768f84cc8bc6-image.png

            Z 1 Reply Last reply Reply Quote 0
            • MostLostNoobM Offline
              MostLostNoob @zhanghm18
              last edited by

              @zhanghm18 As magge stated, try using a different connection type. Ethernet would be best, but Power Line also works well.

              1 Reply Last reply Reply Quote 0
              • Z Offline
                zhanghm18 @MostLostNoob
                last edited by

                @mostlostnoob But now the problem is that I can't log in to the client againcc18deb0-f311-4c73-88e7-e5341e620add-图片.png

                Z 1 Reply Last reply Reply Quote 0
                • Z Offline
                  zhanghm18
                  last edited by

                  client.log
                  advanced-ice-adapter.log
                  irc.log
                  ice-adapter.log

                  1 Reply Last reply Reply Quote 0
                  • Z Offline
                    zhanghm18 @zhanghm18
                    last edited by

                    c9dbf984-feaa-4326-9c6b-941c4390d730-图片.png

                    1 Reply Last reply Reply Quote 0
                    • Z Offline
                      zhanghm18
                      last edited by

                      client.log

                      advanced-ice-adapter.log

                      ice-adapter.log

                      irc.log

                      1 Reply Last reply Reply Quote 0
                      • maggeM Offline
                        magge Global Moderator
                        last edited by

                        In my opinion, there are two big possibilities - Your security software is blocking something, or your provider is blocking something.

                        Maybe you can narrow it down even further by trying a VPN from another country. (EU or USA preferred)

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                        Z 1 Reply Last reply Reply Quote 0
                        • Z Offline
                          zhanghm18 @magge
                          last edited by

                          @magge I am using VPN. Still no help

                          1 Reply Last reply Reply Quote 0
                          • maggeM Offline
                            magge Global Moderator
                            last edited by

                            Have you disabled any security software as well? If it still doesn't work, then I am unfortunately out of ideas. Maybe as last resort reinstall everything.

                            If you know any IT savvy guy in real life, maybe he/she can take a look at the PC.

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                            • S Offline
                              Sheikah
                              last edited by Sheikah

                              From the logs it looks like your server is trying to connect to localhost 127.0.0.1:80 as if it is the lobby server which won't work. So maybe your host resolution.

                              From your screenshot it also looks like your client is unable to download the remote config from https://content.faforever.com/dfc-config.json for some ssl reason so it seems like maybe something is wrong with your DNS situation or something

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