FAForever Forums
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Login

    connection problem

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    17 Posts 4 Posters 940 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • MostLostNoobM Offline
      MostLostNoob @zhanghm18
      last edited by MostLostNoob

      @zhanghm18 In the FAF client, go to the top left menu > Settings:

      1. General > Write ICE Log File > check,
      2. Forged Alliance Forever > Use FAF Debugger when starting Forged Alliance > check > click "Get the latest version of the debugger",
      3. Allow the ICE adapter to use IPv6 > unchecked,
      4. Preferred Coturns for ICE > select only Global,

      Next, quit the client (check Task Manager). Once it's completely closed, open the client again & play.

      The next time you join a game & have connection issues, please click the Reply button at the bottom between the 👁 (View) icon & the "Mark unread" button. Next, go to client > top left menu > Show logs folder > logs > sort by Date Modified, then drag/drop these files into the Reply message window so those that can help (not me) have that data to look at:

      1. client.log file (the Text Document file without the date),
      2. ice-adapter.log & advanced-ice-adapter.log (both in a separate folder)
      Z 1 Reply Last reply Reply Quote 0
      • Z Offline
        zhanghm18 @MostLostNoob
        last edited by zhanghm18

        @mostlostnoob How do I share these files when I have link problems again? I didn't find the button you were talking about.
        Maybe I can upload the file in this post?

        MostLostNoobM 2 Replies Last reply Reply Quote 0
        • MostLostNoobM Offline
          MostLostNoob @zhanghm18
          last edited by

          @zhanghm18 You should be able to click the blue Reply button:

          2538055f-52fe-4f98-837d-182934eaae6b-image.png

          Then click the Upload File button to add both the client.log & the game_21xxxxxx.log files:

          c89e7b41-f966-4037-8875-768f84cc8bc6-image.png

          Z 1 Reply Last reply Reply Quote 0
          • MostLostNoobM Offline
            MostLostNoob @zhanghm18
            last edited by

            @zhanghm18 As magge stated, try using a different connection type. Ethernet would be best, but Power Line also works well.

            1 Reply Last reply Reply Quote 0
            • Z Offline
              zhanghm18 @MostLostNoob
              last edited by

              @mostlostnoob But now the problem is that I can't log in to the client againcc18deb0-f311-4c73-88e7-e5341e620add-图片.png

              Z 1 Reply Last reply Reply Quote 0
              • Z Offline
                zhanghm18
                last edited by

                client.log
                advanced-ice-adapter.log
                irc.log
                ice-adapter.log

                1 Reply Last reply Reply Quote 0
                • Z Offline
                  zhanghm18 @zhanghm18
                  last edited by

                  c9dbf984-feaa-4326-9c6b-941c4390d730-图片.png

                  1 Reply Last reply Reply Quote 0
                  • Z Offline
                    zhanghm18
                    last edited by

                    client.log

                    advanced-ice-adapter.log

                    ice-adapter.log

                    irc.log

                    1 Reply Last reply Reply Quote 0
                    • maggeM Offline
                      magge Global Moderator
                      last edited by

                      In my opinion, there are two big possibilities - Your security software is blocking something, or your provider is blocking something.

                      Maybe you can narrow it down even further by trying a VPN from another country. (EU or USA preferred)

                      Want to become a Moderator? || Open volunteer positions
                      Z 1 Reply Last reply Reply Quote 0
                      • Z Offline
                        zhanghm18 @magge
                        last edited by

                        @magge I am using VPN. Still no help

                        1 Reply Last reply Reply Quote 0
                        • maggeM Offline
                          magge Global Moderator
                          last edited by

                          Have you disabled any security software as well? If it still doesn't work, then I am unfortunately out of ideas. Maybe as last resort reinstall everything.

                          If you know any IT savvy guy in real life, maybe he/she can take a look at the PC.

                          Want to become a Moderator? || Open volunteer positions
                          1 Reply Last reply Reply Quote 0
                          • S Offline
                            Sheikah
                            last edited by Sheikah

                            From the logs it looks like your server is trying to connect to localhost 127.0.0.1:80 as if it is the lobby server which won't work. So maybe your host resolution.

                            From your screenshot it also looks like your client is unable to download the remote config from https://content.faforever.com/dfc-config.json for some ssl reason so it seems like maybe something is wrong with your DNS situation or something

                            1 Reply Last reply Reply Quote 0

                            Hello! It looks like you're interested in this conversation, but you don't have an account yet.

                            Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

                            With your input, this post could be even better 💗

                            Register Login
                            • First post
                              Last post