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    Unable to log into client

    Scheduled Pinned Locked Moved FAF support (client and account issues)
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    • DDDXD Offline
      DDDX
      last edited by

      Greetings.
      I need someone better versed in internet protocols than me.
      Here's the drill.

      Old router went, new router (and network) came.
      Aaaand now I am stuck at "Lost connection to server during login".

      Win 10, I have tried:

      • cable instead of wifi (nope),
      • disabling Windows Defender (nope 😞
      • hotspotting via my mobile phone (works).

      Now...it's clearly a router issue, but my IPS tells me there's nothing they can do and that' as far as they are concerned, I have internet, screw y...I mean, good day sir.

      So...is there anything that can be done, routerwise, to make it connect propperly? Like (i'm just spitballing here) having a static IP, opening ports in a different way, messing around with router settings...? I tried searching for a sollution online, but as far as I know FAF handles those things automatically....so think cheap, shitty routers and what is it they lack that would cause this?

      Help?
      I've been locked out, and I want to go back in 😞

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      • Z Offline
        Zokora
        last edited by

        Could be a ton of things, let us start somewhere:

        Flush DNS

        https://support.pearson.com/getsupport/s/article/Reset-an-Internet-Connection-Flush-DNS

        Navigate to the desktop. (From Home, tap or click the Desktop tile).
        Right-click the Start button (the Windows logo in the lower-left).
        Choose Command Prompt (Admin).
        When asked whether to allow Command Prompt to make changes to your computer, select Yes.

        Note: If you are asked for an administrative login, you will need to contact your system administrator.
        Type "ipconfig /flushdns" and press Enter.
        Type "ipconfig /registerdns" and press Enter.
        Type "ipconfig /release" and press Enter.
        Type "ipconfig /renew" and press Enter.
        Type "netsh winsock reset" and press Enter.
        Restart the computer.

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        • DDDXD Offline
          DDDX
          last edited by

          done. Did not work.
          Thank you...for this, at least

          1 Reply Last reply Reply Quote 0
          • Z Offline
            Zokora
            last edited by

            What kind of router do you have?

            1 Reply Last reply Reply Quote 0
            • DDDXD Offline
              DDDX
              last edited by

              innbox v46, this one

              https://pomoc.iskon.hr/content/download/611/7025/1

              1 Reply Last reply Reply Quote 0
              • Z Offline
                Zokora
                last edited by Zokora

                For testing purposes put your PC into DMZ in your router UI and test again.

                1 Reply Last reply Reply Quote 0
                • DDDXD Offline
                  DDDX
                  last edited by

                  done, still no cigar 😞

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                  • DDDXD Offline
                    DDDX
                    last edited by

                    i find it hard to believe this kind of thing happens rarely...with all the shi.t cheap routers out there...

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                    • K Offline
                      Katharsas
                      last edited by

                      Try disable ipv6 maybe. Disable any network adapters except you current adapter.

                      1 Reply Last reply Reply Quote 0
                      • DDDXD Offline
                        DDDX
                        last edited by

                        this sucks...

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                        • I Offline
                          Isuck
                          last edited by

                          I have the same problem, im also on win10...

                          1 Reply Last reply Reply Quote 0
                          • I Offline
                            Isuck
                            last edited by

                            Btw i have a very similar type of router like you, since were both croatian, you on optima ?

                            1 Reply Last reply Reply Quote 0
                            • R Offline
                              Rageof
                              last edited by

                              im optima to win 10 same problem

                              1 Reply Last reply Reply Quote 0

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