FAForever Forums
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Login

    FAF doesnt recognize I have supcom

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    19 Posts 10 Posters 778 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Brutus5000B Offline
      Brutus5000 FAF Server Admin
      last edited by Brutus5000

      None of you successfully linked the accounts you use in this forum to Steam (I looked it up in the database).
      If you think you did this successfully, it was probably on a different account name. In that case try to do a password reset via Steam to reveal which account that was.

      "Nerds have a really complicated relationship with change: Change is awesome when WE'RE the ones doing it. As soon as change is coming from outside of us it becomes untrustworthy and it threatens what we think of is the familiar."
      ā€“ Benno Rice

      E 1 Reply Last reply Reply Quote 0
      • E Offline
        Eszusz @Brutus5000
        last edited by

        @brutus5000 Thank you for the answer!
        I tried to reset password via steam, unfortunately I got the following error messages:
        {"requestId":"e7d332ae-cdbb-4e20-b38a-848c3cce7808","errors":[{"status":"422","title":"Unable to resolve steam id","detail":"The Steam ID '76561198049802665' does not match any account.","code":"193","meta":{"args":["76561198049802665"]}}]}

        I think I couldn't connect my steam account then.

        Now I tried to link my steam account again. After I press the "yellow" colored "Link your FAF account to Steam", the page suddenly refres it self and I get the red error message, without any redirection to steam sign in.

        6a5b15d9-e6a5-4aaf-9880-446b584449d5-image.png

        What can prevent me from linking? I followed the guidelines, also tried some "solution" from the forum. I'm absolutely lost.

        1 Reply Last reply Reply Quote 0
        • Brutus5000B Offline
          Brutus5000 FAF Server Admin
          last edited by

          Last idea is logout and relogin on the website.
          I'll try testing with my account later on to see if the process maybe is broken.

          "Nerds have a really complicated relationship with change: Change is awesome when WE'RE the ones doing it. As soon as change is coming from outside of us it becomes untrustworthy and it threatens what we think of is the familiar."
          ā€“ Benno Rice

          E 1 Reply Last reply Reply Quote 0
          • E Offline
            Eszusz @Brutus5000
            last edited by Eszusz

            @brutus5000

            I tried it before. I gave it another chance, though.
            Now I got this:
            36d13121-48ed-4cb1-aacb-ee96ecf8a88f-image.png

            I would appreciate if you'll test it.
            Thank you.

            PS: I tried it from another PC, still error šŸ˜ž

            E 1 Reply Last reply Reply Quote 0
            • E Offline
              Eszusz @Eszusz
              last edited by

              Finally.
              I have successfully linked my account!

              I tried to figure out what can be the problem and noticed that the SC:FA was marked as private, therefore FAF cannot recognize I have SC:FA regardless my privacy settings.

              To help someone in the future:
              Navigate here in the steam via browser:
              3b42873a-4785-48f1-98d4-67042288bb51-image.png

              Then search for Supreme Commander and Supreme Commander: Forged Alliance and click to this icon(picture) or click on the three dot and select "unmark as private"
              780a52c9-5b1e-49c5-b66b-38547ed66605-image.png

              To be honest I don't have any idea why it was marked as private because I haven't marked it before.

              GL & HF everybody!

              1 Reply Last reply Reply Quote 3
              • Brutus5000B Offline
                Brutus5000 FAF Server Admin
                last edited by

                I wasn't even aware this was possible for single games.

                "Nerds have a really complicated relationship with change: Change is awesome when WE'RE the ones doing it. As soon as change is coming from outside of us it becomes untrustworthy and it threatens what we think of is the familiar."
                ā€“ Benno Rice

                E 1 Reply Last reply Reply Quote 0
                • MostLostNoobM Offline
                  MostLostNoob
                  last edited by

                  It's a recent change from Steam, but AFAIK, it's opt-in, so I'm surprised that SCFA was set like that automatically.

                  1 Reply Last reply Reply Quote 0
                  • deletethisD Offline
                    deletethis
                    last edited by

                    It might be worth adding this to the FAQ to avoid future headaches.

                    1 Reply Last reply Reply Quote 0
                    • maggeM Offline
                      magge Global Moderator
                      last edited by

                      Maybe even in the onboarding process itself ā€” I raised an issue: https://github.com/FAForever/website/issues/538

                      Want to become a Moderator? || Open volunteer positions
                      1 Reply Last reply Reply Quote 1
                      • E Offline
                        Eszusz @Brutus5000
                        last edited by

                        @brutus5000 Me neither.
                        But now I'm happy and enjoying the FOF.

                        You guys made very great work with SC! šŸ™‚

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post