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    I cannot connect to FAF

    Scheduled Pinned Locked Moved FAF support (client and account issues)
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    • F Offline
      freemp
      last edited by

      Hello everyone,

      I cannot connect anymore to FAF.
      I have a forever loading screen as shown below.

      72622809-203d-4895-a894-33ffb13ca0f6-image.png

      The server seems to work when I try to connect (according to discord status).

      I reinstalled FAF client and it doesn't solve my issue.

      How can I solve this?

      Thanks a lot.

      1 Reply Last reply Reply Quote 0
      • Brutus5000B Offline
        Brutus5000 FAF Server Admin
        last edited by

        Your image has cropped the client version. Make sure you are on at least 23.10.0, better 23.11.10

        "Nerds have a really complicated relationship with change: Change is awesome when WE'RE the ones doing it. As soon as change is coming from outside of us it becomes untrustworthy and it threatens what we think of is the familiar."
        ā€“ Benno Rice

        F 1 Reply Last reply Reply Quote 0
        • F Offline
          freemp @Brutus5000
          last edited by

          @brutus5000 Thanks for your answer.

          I think I have the latest version: 2023.11.0

          c8dacc47-8bd1-40d4-8845-11512eb96c2d-image.png

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          • MostLostNoobM Offline
            MostLostNoob
            last edited by

            You might need to add an exception/exclusion for the FAF client in your AV software firewall (even Windows Security).

            1 Reply Last reply Reply Quote 0
            • F Offline
              freemp
              last edited by

              FAF is allowed by my firewall and antivirus, I just checked. For instance when I launch it my firewall tells me that the connection is allowed:

              e9f47e67-66e6-4774-865e-d63e2552489c-image.png

              Do you have another guess on the possible source of the issue?

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              • Brutus5000B Offline
                Brutus5000 FAF Server Admin
                last edited by

                Logs would be helpful. But I haven'T the log path under Windows at hand.

                "Nerds have a really complicated relationship with change: Change is awesome when WE'RE the ones doing it. As soon as change is coming from outside of us it becomes untrustworthy and it threatens what we think of is the familiar."
                ā€“ Benno Rice

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                • F Offline
                  freemp
                  last edited by

                  The log file from C:\Users\MyUserName\AppData\Roaming\Forged Alliance Forever\logs\client.log is the following file:

                  client.log

                  The log file from C:\Program Files\FAF Client is the following file:

                  error.log

                  There are other log files in

                  C:\Users\MyUserName\AppData\Roaming\Forged Alliance Forever\logs\iceAdapterLogs
                  C:\Users\MyUserName\AppData\Roaming\Forged Alliance Forever\logs\ircLogs
                  C:\Users\MyUserName\AppData\Roaming\Forged Alliance Forever\logs\mapGeneratorLogs\

                  but they are all empty.

                  Thanks a lot.

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                  • Brutus5000B Offline
                    Brutus5000 FAF Server Admin
                    last edited by

                    java.lang.NoSuchMethodError: 'void com.faforever.commons.lobby.FafLobbyClient$Config.<init>(reactor.core.publisher.Mono, java.lang.String, java.lang.String, java.lang.String, java.util.function.Function, int, boolean, long, long)'

                    This indicates a corrupted installation. I know you said you reinstalled that, but did you make sure you deleted the whole C:\Program Files\FAF Client folder after deinstallation? Our installer has a common problem deleting all files, and when files are leftover, this can lead to this problem.

                    "Nerds have a really complicated relationship with change: Change is awesome when WE'RE the ones doing it. As soon as change is coming from outside of us it becomes untrustworthy and it threatens what we think of is the familiar."
                    ā€“ Benno Rice

                    1 Reply Last reply Reply Quote 1
                    • F Offline
                      freemp
                      last edited by

                      It was the issue!

                      Indeed I used the uninstall software, I never manually delete the folder.

                      Thanks a lot!!

                      1 Reply Last reply Reply Quote 0

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