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    FAF client won't start

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    12 Posts 5 Posters 393 Views
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    • AmygdalaA Offline
      Amygdala
      last edited by Amygdala

      @lord_wiader "but the game client (2024.1.1) won't start" sounds like something is blocking the client from doing that. I suggest you check if your antivirus software is interfering (especially avast user report issues recently). Setting up an exception of the client and the .exe is recommended.

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      • L Offline
        lord_wiader
        last edited by

        A moment before installing the new version of the client, the old client started up. I don't have an antivirus program, only Windows Defender (Win 10). Setting it to run as administrator doesn't help either.

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        • E Offline
          EvilMentat @lord_wiader
          last edited by

          Same issue here, the client doesn't launch after the update. I tried manually downloading and reinstalling it, but it changed nothing. Here's the error message in the attachment: error.txt

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          • E Offline
            EvilMentat
            last edited by

            Alright, so I tried experimenting with older releases. Version 2023.11.2 does launch but asks for an update. All later releases starting from 2023.12.0 give errors and don't launch at all.

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            • MostLostNoobM Offline
              MostLostNoob
              last edited by

              @lord_wiader @EvilMentat Recently, a few users with Avast installed have stated that their FAF Client exe has been quarantined or outright deleted by Avast. There have been similar instances with various other AV software in the past, so it would be a wise idea for you to add an exclusion/exception for the FAF Client folder in both Avast (or whatever AV software you're using) & Windows Security. After you've add those exclusion/exceptions, then clear the contents of the FAF Client folder & try installing again.

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              • E Offline
                EvilMentat @MostLostNoob
                last edited by

                @mostlostnoob My Games folder has always been included in my AV exception list. I did erase the FAF Client folder's contents though and then reinstalled, now the client launches correctly. Thank you for the help.

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                • L Offline
                  lord_wiader @MostLostNoob
                  last edited by

                  @mostlostnoob i don't have Avast. I added an exclusion in Windows Security for the entire FAF folder, unfortunately it still doesn't work. After clicking, the processing icon appears next to the cursor for a split second and nothing happens. The last client that starts is 2023.5.0.

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                  • S Offline
                    Sheikah
                    last edited by Sheikah

                    What os are you running and specifically what is the build number?

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                    • L Offline
                      lord_wiader
                      last edited by

                      Windows 10 Home version 1709 compilation 16299.125
                      Checking for updates right now...

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                      • L Offline
                        lord_wiader
                        last edited by

                        Windows updated to 22H2 and client is running!

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                        • S Offline
                          Sheikah
                          last edited by

                          Yeah you were on an older version of windows 10 that newer versions of the client couldn't run on. Glad you were able to update.

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