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    Problem with my anti-virus.

    Scheduled Pinned Locked Moved FAF support (client and account issues)
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    • M Offline
      Maarten0911
      last edited by

      Hey gentlemen (or ladies),

      I've got a really big problem in which I cannot play FAF.
      Downloading and starting a game isn't my issue. But my game crashes immediately after one of my units gets hit by my opponent. I don't know exactly what is happening. Luckily I got a screenshot from the anti-virus 'Sophos Home' saying that it detected malicious software. Maybe you can help me out of this.
      I tried this a couple of times in different ways, and I assume it has something to do with the FAF and/or the Supreme Commander software.

      May the Force be with you
      Maarten Bakker

      Annotation 2020-10-27 221050.png

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      • FemtoZettaF Offline
        FemtoZetta
        last edited by

        Turn shitty antivirus off then it won't happen again.

        1 Reply Last reply Reply Quote 1
        • H Offline
          HofNerd
          last edited by

          I have played FAF with LFBJ_0911 and have tried to find ways to trigger the anti-virus response mentioned above. I have set a group of tanks to attack the ground and upon firing their first shot LFBJ_0911's game gets stopped by his anti-virus.

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          • K Offline
            Katharsas
            last edited by

            Does it matter which players units shoot and does it happen only for a specific unit or any unit?

            H 1 Reply Last reply Reply Quote 0
            • H Offline
              HofNerd @Katharsas
              last edited by

              @Katharsas It appears that it does not matter who causes the projectile. We tested this by sending my commander with hold fire to LFBJ_0911's commander. His commander rotated to aim, then my game lost connection with him as soon as a shot should be fired. (The firing animation did not play yet.)
              Can it have something to do with communicating new projectiles?

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              • K Offline
                Katharsas
                last edited by

                Well its not really possible to know whats happening based on what we know.

                If i had to guess i would say the game loads a new asset (for example the sound effect for the shot) from the disk and the Anti-Virus notices that. Some kind of system call needs to be involved i would say, and loading a file is one example for that. Could of course be a thousand other things.

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                • K Offline
                  Kengineer09
                  last edited by

                  Same problem here. Sophos Endpoint Protection (Professional) antivirus. I expect a home user would be able to go to his log and whitelist the process. I outsource my IT. I'll reach out to that service group for a fix.

                  1 Reply Last reply Reply Quote 1

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