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    Game wont start

    Scheduled Pinned Locked Moved Game Issues and Gameplay questions
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    • N Offline
      Nex
      last edited by

      So the client runs, but the game itself just crashes instantly?

      If that is the case, you should have some game_XXXXXXXX.log files in your log folder.
      (found here)
      65be796e-1880-4b86-ae4b-7123d807395c-image.png

      That might help to understand why the game crashed

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      • C Offline
        CeasersMum
        last edited by

        2023-11-08 12:23:44.466 INFO Created tray icon (c.faforever.iceadapter.util.TrayIcon:78)
        2023-11-08 12:23:44.466 INFO Version: SNAPSHOT (com.faforever.iceadapter.IceAdapter:74)
        2023-11-08 12:23:44.471 INFO Using GPGNET_PORT: 53790 (c.f.iceadapter.gpgnet.GPGNetServer:37)
        2023-11-08 12:23:44.476 INFO Generated LOBBY_PORT: 25422 (c.f.iceadapter.gpgnet.GPGNetServer:42)
        2023-11-08 12:23:44.477 INFO GPGNetServer started (c.f.iceadapter.gpgnet.GPGNetServer:55)
        2023-11-08 12:23:44.478 INFO Creating RPC server on port 53789 (c.f.iceadapter.rpc.RPCService:40)
        2023-11-08 12:23:44.480 INFO TCP Server started. (com.nbarraille.jjsonrpc.TcpServer:37)
        2023-11-08 12:23:44.481 INFO RPC started (c.f.i.debug.TelemetryDebugger:113)
        2023-11-08 12:23:44.575 INFO New client connected on port 53807 (c.nbarraille.jjsonrpc.SocketListener:38)
        2023-11-08 12:23:44.576 INFO RPC connected (c.f.i.debug.TelemetryDebugger:114)
        2023-11-08 12:23:44.577 INFO JJSON Peer listening (com.nbarraille.jjsonrpc.JJsonPeer:206)
        2023-11-08 12:23:44.621 DEBUG LobbyInitMode set to normal (c.f.iceadapter.rpc.RPCHandler:56)
        2023-11-08 12:23:44.621 INFO Sending Response:{"result":null,"id":0,"jsonrpc":"2.0"} (com.nbarraille.jjsonrpc.JJsonPeer:574)
        2023-11-08 12:23:44.790 INFO Telemetry websocket opened (c.f.i.debug.TelemetryDebugger:55)
        2023-11-08 12:23:47.373 WARN Invalid ICE server protocol: turns://fr-turn2.xirsys.com:443?transport=tcp (c.f.iceadapter.ice.GameSession:154)
        2023-11-08 12:23:47.374 WARN Invalid ICE server protocol: turns://fr-turn2.xirsys.com:5349?transport=tcp (c.f.iceadapter.ice.GameSession:154)
        2023-11-08 12:23:47.393 INFO Ice Servers set, total addresses: 5 (c.f.iceadapter.ice.GameSession:170)
        2023-11-08 12:23:47.393 INFO Sending Response:{"result":null,"id":1,"jsonrpc":"2.0"} (com.nbarraille.jjsonrpc.JJsonPeer:574)
        2023-11-08 12:23:47.445 DEBUG Pinged fr-turn2.xirsys.com with an RTT of 41.0 (c.f.iceadapter.util.PingWrapper:49)
        2023-11-08 12:23:47.685 WARN Close requested, stopping... (c.f.iceadapter.rpc.RPCHandler:139)
        2023-11-08 12:23:47.685 INFO close() - stopping the adapter (com.faforever.iceadapter.IceAdapter:158)
        2023-11-08 12:23:47.687 INFO GPGNetServer stopped (c.f.iceadapter.gpgnet.GPGNetServer:253)

        N 1 Reply Last reply Reply Quote 0
        • C Offline
          CeasersMum
          last edited by

          This is what it says in the log

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          • N Offline
            Nex @CeasersMum
            last edited by

            @ceasersmum That's an Ice-Adapter log (for debugging connection problems)
            Game log should look something like this
            d7a21774-a3b6-4993-9a98-ca8895a30c0e-image.png
            and you can just drag/drop the file into the reply window (no quick reply) then we get the whole file.

            C 1 Reply Last reply Reply Quote 0
            • C Offline
              CeasersMum @Nex
              last edited by

              @nex I don't have anything that looks like that
              810dbbbe-f5b2-4889-8691-cb7392066deb-image.png

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              • C Offline
                CeasersMum
                last edited by

                the bottom game one doesn't have anything in it

                N 1 Reply Last reply Reply Quote 0
                • N Offline
                  Nex @CeasersMum
                  last edited by

                  @ceasersmum 😞 Then drop the client log in here
                  maybe it contains some more info than what you posted

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                  • C Offline
                    CeasersMum
                    last edited by

                    client.log.2023-11-06.0.log

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                    • C Offline
                      CeasersMum
                      last edited by

                      client.log

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                      • N Offline
                        Nex
                        last edited by 

                        Caused by: java.io.IOException: Cannot run program "C:\ProgramData\FAForever\bin\ForgedAlliance.exe" (in directory "C:\ProgramData\FAForever\bin"): CreateProcess error=740, The requested operation requires elevation

                        Did you run the client as admin once? that might break things.
                        try deleting the directory C:\ProgramData\FAForever and restart the client with your current user, then try to launch a game.

                        C 2 Replies Last reply Reply Quote 0
                        • C Offline
                          CeasersMum @Nex
                          last edited by

                          @nex I did, I will give that a try

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                          • C Offline
                            CeasersMum @Nex
                            last edited by

                            @nex Unfortunately that didn't work. thank you for helping, is there anything else I can do?

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                            • N Offline
                              Nex
                              last edited by

                              So same error?
                              try running the client as admin
                              if that works it's definitely a permission issue, if that also doesn't work then there must be something else

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                              • C Offline
                                CeasersMum
                                last edited by

                                That worked but now its crashing
                                514b4f2e-dcfd-4385-b3cf-3022dee73035-image.png

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                                • N Offline
                                  Nex
                                  last edited by

                                  can you get a game log now?

                                  C 1 Reply Last reply Reply Quote 0
                                  • C Offline
                                    CeasersMum @Nex
                                    last edited by

                                    @nex game_21158912.log

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                                    • N Offline
                                      Nex
                                      last edited by

                                      mh nothing out of the ordinary in there
                                      try deleting/renaming your game.prefs file
                                      (found here)
                                      1de6f08b-dced-4509-b45c-400545e8ca89-image.png

                                      Maybe the settings are corrupt
                                      Then try to launch the game through steam once.

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                                      • C Offline
                                        CeasersMum @Nex
                                        last edited by

                                        @nex I tried deleting it but that didn't work game_21158904.log

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                                        • N Offline
                                          Nex @CeasersMum
                                          last edited by

                                          @ceasersmum isn't that log older than the other one?

                                          Did starting it through steam work normally?

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                                          • C Offline
                                            CeasersMum @Nex
                                            last edited by

                                            @nex That was the newest log I checked the time stamp on it. Yes opens completely normally and works through steam

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