Solutions for common errors with the FAF client launcher or supreme commander

[magge]

Find out what kind of error you have, by searching up your error text from the following list. (Copy the whole phrase.)

Common errors phrases:

RuntimeException: javax.net.ssl.SSLException: Tag mismatch!

SocketException: Connection reset
or
WebClientRequestException: Connection timed out

TimeoutException: Did not observe any item or terminal signal within 60000ms in 'sinkOneMulticast'

AccessDeniedException
or
IOException: Cannot run program

java.lang.RuntimeException: Forged Alliance Crashed with exit code 1

Alliance Crashed with exit code -1073741515
or
Forged Alliance terminated with exit code -1073741515

java.io.FileNotFoundException

Could not extract value with pattern 'code=([^ &]+)

FileSystemException

cartographic.fx reason: unknown error

LoginException: Could not reach server

---

Solutions: :

1. Reason:

The client is unable to establish a secure connection to the content server for downloading the game files.

• Disable security software for testing purpose
• Check firewall settings, if it blocks anything related to secure connection/FAF Launcher

---

2. Reason:

Something is blocking the client to have access to the internet, or you have a very unstable connection.

• Check if your internet connection is stable
• Check if firewall is blocking the access
• Disable security software for testing purpose
• Try a VPN from a different country

---

3. Reason:

Client can not detect that you are logged in from browser

• Change default web browser.

---

4. Reason

Program is blocked or has wrong user rights

• Make sure security software is not blocking the client
• Make sure your windows account has rights to run the software
• Remove "C:\ProgramData\FAForever" folder; and reinstall FAF
• For testing purpose, run the client with admin rights.

---

5. Reason

Some error caused the crash

• Get the last log from "C:\ProgramData\FAForever\logs"
• Create own thread, explain when the error happens and upload the .log https://forum.faforever.com/category/4/i-need-help

---

6. Reason

Something is not working with your Supreme Commander.

• Start Supreme Commander via Steam/GOG, to download any missing files or additional needed software, then start a skirmish mission to create a Supreme Commander profile

---

7. Reason

Files do not exist.

• Make sure nothing blocks your access to the FAF client or Supreme Commander folder
• Reinstall FAF client and Supreme Commander

---

8. Reason

Problem with the current browser to processed certain information

• Change default web browser.
• Install another browser like Firefox, Chrome, etc.

---

9. Reason

Another process is blocking the files

• restart the PC

---

10. Reason

Unknown, yet.

Reinstall FAF, supreme commander

---

11. Reason

• On your end, something is blocking the internet access from/to the FAF client
• You have no internet
• Login server is down

---

If you need any guidance, please make your own thread here:

https://forum.faforever.com/category/4/i-need-help

---

Notes TODO:

https://forum.faforever.com/topic/4283/cannot-connect-to-some-of-the-players-solution

add command to undo it:

https://forum.faforever.com/topic/4532/cannot-launch-supcom